Outsourcing in 2018 and 2019: The Trends that You Should Know
Outsourcing continues to be a valuable approach for businesses to cut costs and access skills that are unavailable locally. With this, the demand for better quality services has led to the emergence of important trends that outsourcing companies should follow.
As business owners want to focus on core operations and resolve capacity issues, outsourcing companies will have to use new business practices and technologies to better meet these goals for their clients.
Innovation is unavoidable, so it’s imperative for key players in the outsourcing industry to invest their time and resources in understanding and adopting these trends for this year and the next:
The realm of robotics is slowly taking hold of the outsourcing industry. Robotic process automation or RPA can help service providers cut costs and enhance efficiency. However, investing in such technology comes at a very high cost. You will need to have a large amount of resources in order to acquire and maintain an RPA system.
For sure, AI will cease to be a trend and, instead, become an industry staple. Outsourcing companies will find an ever increasing need to use AI hand in hand with a human workforce. In this sense, it’s important to rationalize the relationship between AI-driven tools and the employees that utilize them.
In the wake of the Cambridge Analytica in the early part of 2018, an atmosphere of increased vigilance has emerged. Outsourcing companies will have to update their current security structures and data protection mechanisms to meet the security requirements of their clients.
Along the lines of productivity, cloud services continue to be a viable solution for businesses wanting to streamline their workflow processes. Outsourcing companies will have to rely on cloud computing to collaborate more closely with their clients. They can use Google Apps for creating shareable documents online and services such as Salesforce for managing the CRM activities of their clients.
Considering the emergence of new technologies such as cloud computing and blockchain, it’s essential to find the right skills for handling them. Outsourcing companies will need to nurture their staff and increase their capacities in handling new tools and methodologies. Organizational training programs delivered by LinkedIn Learning and Udemy are becoming more popular as they allow for a quicker way to learn new skills and improve current capabilities.
Conclusion
By leveraging current trends, providers of outsourced services are able to improve client experiences in significant ways. It’s only a matter of using the right approaches and strategies. OneVirtual Solutions has done so and it has improved how its virtual assistants perform the tasks sent by clients. As a result, it has already nurtured a strong base for its services, particularly in digital marketing and real estate-related tasks.
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