OneVirtual Solutions Expands Contact Center
The Philippines remains to be one of the best destinations for outsourcing. As it continues to compete with India in terms of market share, the country is poised to maintain its reputation as the global capital for contact center services.
In fact, the Board of Investments noted how the Philippines is demonstrating “global leadership in voice-based services,” so much so that it has overtaken its closest global rival in 2010.
Against this backdrop, OneVirtual Solutions is expanding its office space to accommodate 50 to 100 more seats for its in-house contact center facility.
An initial 20 seats are slated for the demands of its current clients, most of whom want to focus on marketing their businesses to a wider audience.
For sure, the demand for CRM and telemarketing services remains strong, especially among core industries such as retail, financial services, healthcare, legal services, and real estate.
The new facility is expected to be fully operational before the year ends. It will be equipped with state-of-the-art ICT and VOIP technologies to provide quality voice-based services that meet client expectations and standards.
Supporting this technical capacity is a corps of English-proficient and university-educated employees, many of whom have undergone intensive training in customer service and telemarketing.
Sure enough, OneVirtual Solutions is just one of many business process outsourcing providers that are leading the charge in providing inbound and outbound contact center services that are both affordable and valuable to a business’s bottom line.
The value of contact center services to business
It’s easy to confuse call centers with contact centers since both are concerned with client outreach, but the similarities end there.
One stark difference between call centers and contact centers is the choice of a communication channel. While call centers make use of a single medium for audience engagement, contact centers harness multiple channels in addition to calling.
In other words, contact centers provide businesses with better reach in terms of generating leads and improved efficiency in handling specific issues coming from current clients.
Productivity is not the only benefit that contact centers provide. They can also help improve customer relationships and drive brand loyalty.
By using multiple communication channels, a business is able to provide its clients with a range of convenient options that allow them to voice their concerns and get more information about a specific product or service.
There’s no doubting what a contact center can do for your business. Still, building one from the ground up would require hefty resources.
That being said, it’s more practical to find an outsourcing provider that has the facilities and manpower needed to establish your own contact center.
With OneVirtual Solutions, you can greatly improve your business’ audience interactions toward better growth.
Set an appointment with us for more information about our contact center services.
